Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and disclosed by Uncommon James, LLC ("Uncommon James," "we," "us," or "our"). This Privacy Policy applies to information we collect when you use our websites, including www.uncommonjames.com, www.uncommonbeauty.com, any affiliated websites, subdomains, and related online services (collectively, the "Services"), shop in our stores, or otherwise interact with us.

Any information that is collected via our Services is covered by this Privacy Policy at the time such information is collected. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you use or access our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Personal Information We Collect

Information Automatically Collected

When you use or access our Services, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Services, and information about how you interact with the Services. We also automatically collect information about your transactions with us, including product details and the date and location of the transaction. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information, visit www.allaboutcookies.org

  • Log files: Track actions occurring on the Services and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps

  • Web beacons, tags and pixels: Electronic files used to record information about how you browse the Services

Information You Provide Us

Additionally, we collect information you provide directly to us. For example, we collect information when you place or attempt to place an order with us, create an account, fill out a form or survey, participate in a contest promotion, request customer support or otherwise communicate with us.

The types of information we may collect include your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.

When you send an email to the email address displayed on our services, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

We also collect additional personal information when you sign up for an account or join our loyalty program, which may include your date of birth and gender preference. We refer to this information as "Provided Information."

Information We Collect from Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services.

For example, if you create or log into your account through a social media service, we will have access to certain information from that service, such as your name, account information and friends lists, in accordance with the authorization procedures determined by the social media service.

We refer to this as "Third-Party Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Provided Information and Third-Party Information.

How Do We Use Your Personal Information?

We use the Personal Information we collect for various purposes, including to:

  • Provide, maintain and improve our Services and develop new products and services

  • Provide you with products and services, such as fulfilling your orders and processing your payments, arranging shipping, providing invoices and/or order confirmations, processing, maintaining and servicing your account(s) and loyalty program membership

  • Communicate with you about products, services, offers, promotions, rewards and events offered by Uncommon James and others and provide news and information we think will be of interest to you when in line with the preferences you have shared with us

  • Use Shopify services to help keep track of items in your cart, including when you have abandoned your cart, and send reminder messages via SMS and email

  • Screen orders for potential risk or fraud to protect the rights and property of Uncommon James and others

  • Send technical notices, updates, security alerts and support and administrative messages

  • Respond to your comments, questions and requests and provide customer service

  • Improve and optimize our Services, including generating analytics about how our customers browse and interact with our Services and assessing the success of marketing and advertising campaigns

  • Carry out any other purpose described to you at the time the information was collected

  • Send marketing and promotional communications via email and SMS in accordance with your preferences, consent and applicable law

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use our Services. You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

The above excludes text messaging originator opt-in data and consent. This information will not be shared with third parties.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

We may also share your Personal Information with service providers that perform services on our behalf, including payment processing, order fulfillment, shipping, marketing and communications, advertising, analytics and customer support.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

Social Sharing Features

Our Services may offer social sharing features and other integrated tools, such as the "Like" button on Facebook, which let you share actions you take on our Services with other media, and vice versa.

Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.

For more information about the purpose and scope of data collection and processing in connection with the features, please visit the privacy policies of the entities that provide these features.

Children's Privacy

Because we care about the safety and privacy of children online, we comply with the Children's Online Privacy Protection Act of 1998 (COPPA) and the FTC's rule interpreting COPPA (16 CFR § 512).

These Services are not directed to persons under the age of 18 and we do not knowingly contact or collect information from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by fraud or deception of a third party.

If we are notified of our receipt of such information, as soon as we verify the information, we will, where required by law, immediately obtain appropriate parental consent or, if we are unable to obtain parental consent, delete the information from our servers.

If you would like to notify us of our receipt of information about persons under the age of 18, please contact Customer Experience.

Security

Uncommon James takes reasonable measures to help protect your Personal Information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Do Not Track

Please note that we do not alter our Services' data collection and use practices when we see a Do Not Track signal from your browser.

State Law Compliance

All of the following laws may apply to our collection and use of your Personal Information:

  • California Online Privacy Protection Act (CalOPPA)

  • Delaware Online and Personal Privacy Protection Act (DOPPA)

Both CalOPPA and DOPPA permit users of the Services who are residents of California and Delaware, respectively, to request certain information regarding our disclosure of the information you provide to third parties for direct marketing purposes.

To make such a request, please contact Customer Experience.

California residents may also have certain rights under applicable law, including the right to:

  • Access the personal information we collect about you

  • Request deletion of your personal information

  • Request correction of inaccurate information

  • Opt out of the sale or sharing of your personal information, where applicable

To exercise these rights, please contact us using the contact information below.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to remove or reject browser cookies.

Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and ask that your personal information be corrected, updated or deleted.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, please note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Services), or otherwise to pursue our legitimate business interests listed above.

Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

Marketing Communications

You may opt out of receiving marketing emails from Uncommon James by following the instructions in those emails.

If you opt out, we may still send you non-promotional emails, such as those about your account, our loyalty program or our ongoing business relations.

Data Retention

When you place an order through our Services, we will maintain the Provided Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact Customer Experience through our web form or by mail using the details provided below:

Uncommon James, LLC

Re: Privacy Compliance Officer

601 9th Ave S

Nashville, TN 37203

United States

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Return Policy

Uncommon James will extend shoppers a Holiday Return Policy. All orders will be available for return until January 15, 2027. Please note: holiday returns are still subject to the full return policy.

To start a return, use the return link in your order confirmation email. Once your return is submitted, you’ll receive a prepaid shipping label to send your items back.

Please note that free returns are available for U.S. orders only. Original shipping fees are non-refundable.

For international return requests, please contact our Customer Experience team at customerexperience@uncommonjames.com. Customers are responsible for any additional costs associated with international returns.

If your order arrives damaged, you experience a product reaction or you need additional assistance, please contact our Customer Experience team at customerexperience@uncommonjames.com. We’re happy to help!